Order Information and FAQ

Quality Control & Return Policy

We strive to create the absolute best for our customers. Items are described as best as possible, and images are created as accurately as possible. Browsers and individual monitors vary and coloration may vary slightly from monitor to physical item. A number of steps have been taken to ensure quality control of all items sold here at Hot and Cold Art. All sales are considered final.

Inspect the item upon receipt. Let us know of any issues due to manufacturing or shipping, and we will work with you to resolve the issue.

Credit Card Statement

Your credit card statement will list your purchase from HOTCOLDART or HOT AND COLD ART.

Prints

Our prints are made to order by an excellent print-maker with superior quality and longevity. All prints are individually screened to ensure quality control. See the Shipping Information section for any shipping questions (ie timetables and fees).

Special Orders

Please submit any custom orders through our Special Order Form. Check all sections that may apply and provide as much and as accurate information as possible. Your order will be processed in the order it is received. You will then be sent an invoice via the email address you provide. Your order is put into production upon payment.

Gift Cards

Not sure what do buy yet? How about purchasing a gift card?! Gift Cards are produced electronically by PayPal. All balances are controlled by PayPal, and all purchases are through PayPal. Gift Cards for Hot and Cold Art are not transferable to other companies accepting PayPal. You may redeem your gift card through the normal checkout procedure through the PayPal gateway. Thanks for your purchase!